Privacy Policy

Our Team ("we," "us," or "our") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains what information we collect, how we collect and use it, when and why information may be transmitted to third-party service providers, including third-party artificial intelligence ("AI") service providers, how we protect and retain information, and the choices and rights available to you when you use our application (the "App").

Please read this Privacy Policy carefully before using the App.

By using the App, you acknowledge the practices described in this Privacy Policy. Where required by applicable law or platform policies, we will request your explicit consent before collecting, using, transmitting, or sharing certain information.

In particular, before personal data or user-provided content is transmitted to a third-party AI service provider for AI-powered analysis, we will provide appropriate notice and obtain your explicit permission where required.

We may update this Privacy Policy from time to time. If we make material changes, we will notify you through the App, our website, or other appropriate means before the changes become effective where required by law.

1. Information We Collect

Depending on the features you use and the permissions you grant, we may collect the following categories of information.

1.1 Device and Technical Information

When you use the App, certain technical information may be collected automatically, including:

Device type and model;
Operating system and version;
App version;
Device language and region;
Device identifiers, such as IDFV;
Advertising identifiers, such as IDFA, only where permitted and where the required authorization has been obtained;
IP address;
Country or approximate region;
App launch and access time;
Crash logs;
Diagnostic information;
Network information;
App performance information.

We use this information to operate the App, maintain security, diagnose technical problems, improve performance, understand feature usage, and prevent fraud or abuse.

1.2 App Usage and Interaction Data

When you interact with the App, we may collect information about how you use its features, including:

Features accessed;
Buttons or screens viewed;
Session duration;
AI health check features used;
Scan or analysis history;
Feature interaction events;
Subscription and purchase status;
General usage patterns.

This information may be collected through the App itself and through analytics SDKs or service providers.

We use this information to provide and improve App functionality, analyze performance, understand feature usage, troubleshoot problems, and improve the user experience.

1.3 Pet Information

If you choose to provide information about your pet, we may collect:

Pet name;
Species;
Breed;
Age or date of birth;
Sex;
Weight;
Physical characteristics;
Feeding or appetite information;
Behavior or mood information;
Symptoms or observations entered by you;
Health-related information about your pet;
Other pet information you voluntarily provide.

We use this information to provide pet-related features, personalize the App experience, generate AI-assisted observations, maintain pet records where applicable, and improve relevant App functionality.

Pet health information is intended to relate to your pet and is not intended to constitute human medical information.

1.4 Photos, Camera Content, and Images

Certain App features allow you to take or upload photographs of your pet for AI-assisted analysis.

Depending on the feature you choose to use, these images may include photographs of:

Your pet;
Your pet's eyes or nose;
Your pet's stool or feces;
Vomit or other visible substances;
Food;
Skin, fur, body condition, or other visible physical characteristics;
Other objects or environments voluntarily included in the photograph.

The App will request access to your camera and/or photo library only when necessary for a feature you choose to use and subject to the permissions available through your device.

You are responsible for ensuring that photographs submitted to the App do not unnecessarily contain personal or sensitive information about you or other individuals.

Where possible, please avoid including identifiable individuals, personal documents, addresses, financial information, screens containing personal data, or other unnecessary personal information in photographs submitted for pet analysis.

1.5 AI Health Check and Analysis Information

When you use an AI-powered pet analysis feature, we may process:

Photos you choose to capture or upload;
Pet species and other relevant pet profile information;
The type of health check selected;
Questions, descriptions, symptoms, or prompts you enter;
Relevant pet health and wellness information;
Technical and contextual information necessary to process the request;
AI-generated analysis results.

Depending on the feature, AI analysis may include areas such as:

Fecal Test;
Food/Appetite;
Vomit Diarrhea;
Mood/Behavior;
Eye/Nose;
Weight Check;
Other visible pet health or wellness observations.

This information is processed for the purpose of providing the feature you request and for other purposes specifically disclosed to you.

1.6 Information You Voluntarily Provide

Depending on the features available in the App, you may voluntarily provide:

Name;
Email address;
Account information;
Feedback;
Customer support communications;
Information included in questions or text submitted to AI-powered features.

We ask that you do not provide personal information that is unnecessary for using the requested feature.

1.7 Purchase and Subscription Information

If you purchase a subscription or other digital service through Apple's App Store, payment transactions are processed by Apple.

We do not directly receive your complete payment card information.

We may receive transaction-related information necessary to verify and manage your subscription, including:

Product or subscription purchased;
Transaction identifier;
Subscription status;
Purchase date;
Renewal or expiration status.

We use this information to provide purchased functionality and manage subscriptions.

2. How We Collect Information

2.1 Information You Provide Directly

We collect information when you voluntarily:

Enter pet information;
Enter text, questions, descriptions, or prompts;
Upload a photograph;
Take a photograph using the App;
Use an AI analysis feature;
Contact customer support;
Provide feedback.

2.2 Information Collected Automatically

Technical, diagnostic, and usage information may be collected automatically when you use the App.

2.3 Information Received from Service Providers

We may receive limited information from third-party service providers that help us provide App functionality, analytics, subscriptions, security, cloud infrastructure, or AI-powered features.

3. How We Use Your Information

Depending on the information and feature involved, we may use information to:

Provide and operate the App;
Perform AI-assisted pet photo analysis;
Generate pet health and wellness observations;
Respond to pet-related questions;
Personalize relevant pet-related functionality;
Store and display pet health check history where applicable;
Process and verify subscriptions;
Maintain and improve App performance;
Diagnose bugs and crashes;
Provide customer support;
Analyze feature usage;
Prevent fraud, abuse, or unauthorized activity;
Maintain security;
Comply with applicable laws and legal obligations;
Protect our rights, users, services, and systems.

We will not use information collected for one purpose for a materially different purpose without obtaining additional consent where required by applicable law.

4. AI Features, Data Processing and Third-Party AI Data Sharing

4.1 Use of Third-Party AI Services

Certain features of the App use third-party artificial intelligence technology to provide AI-powered pet health analysis, image recognition, intelligent Q&A, and related functionality.

Depending on the feature, service availability, and technical configuration, we may use the following third-party AI services:

Alibaba Cloud / Qwen — Qwen3.7-Plus
ByteDance / Doubao-related AI services — Doubao-Seed-2.0-Mini

These third-party AI services may process information submitted through the App on our behalf in order to generate the AI-powered analysis, recognition result, observation, or response that you request.

The specific AI service provider or model used for an individual request may vary depending on the feature, technical requirements, service availability, performance, and system configuration.

4.2 Information We May Send to AI Service Providers

When you actively use an AI-powered feature, the information transmitted to Alibaba Cloud / Qwen or ByteDance / Doubao-related AI services may include:

Images you choose to capture or upload, including photographs of your pet, its eyes, nose, stool or feces, vomit, food, skin, fur, body condition, or other visible content included in the image;
Text you choose to submit, including questions, prompts, descriptions, symptoms, observations, or other information relating to your pet's health, behavior, mood, appetite, diet, or condition;
Relevant pet information, including species, breed, age, sex, weight, physical characteristics, health observations, and other pet profile information you voluntarily provide;
The type of AI health check or feature selected, such as Fecal Test, Food/Appetite, Vomit Diarrhea, Mood/Behavior, Eye/Nose, Weight Check, or another applicable analysis category;
Limited technical and request-context information necessary to process the AI request, such as feature type, language settings, and contextual information necessary for the AI system to understand and respond to your request.

We limit the information transmitted to information reasonably necessary to provide the AI-powered feature you request.

Unless specifically required for the relevant AI feature, we do not intentionally transmit your name, email address, telephone number, advertising identifier such as IDFA, payment information, or other account information unrelated to the AI analysis to our AI service providers.

You should avoid including identifiable individuals, personal documents, addresses, financial information, passwords, or other unnecessary personal or sensitive information in images or text submitted for AI analysis.

4.3 Where Your Data Is Sent

Depending on the specific AI-powered feature and our technical configuration, the information described above may be transmitted to and processed by:

Alibaba Cloud / Qwen

We may use the Qwen3.7-Plus model to process text, images, pet-related information, and other necessary contextual inputs for AI-powered pet analysis, image understanding, and response generation.

ByteDance / Doubao-related AI services

We may use the Doubao-Seed-2.0-Mini model to process text, images, pet-related information, and other necessary contextual inputs for AI-powered pet analysis, image understanding, and response generation.

These third-party AI service providers process the relevant information on our behalf to provide the AI functionality you request.

4.4 Why We Send This Data

Information is transmitted to third-party AI service providers only as necessary to understand and process the content you submit and provide the AI-powered functionality you request.

Depending on the feature, AI processing may include:

Analyzing a pet photograph;
Identifying visible characteristics or changes;
Analyzing stool, food, appetite, vomit, diarrhea, mood, behavior, eyes, nose, weight, skin, fur, or other visible pet health and wellness information;
Understanding symptoms, observations, or questions submitted by you;
Generating observations about your pet;
Responding to pet health or wellness-related questions;
Generating AI-assisted analysis, explanations, or recommendations;
Returning the AI-generated result for display within the App.

The AI-generated output is returned to the App and presented to you as part of the feature you requested.

4.5 Explicit Consent Before AI Data Transmission

Where required by applicable law or platform policies, before your images, text, pet information, or other user-provided content are transmitted to a third-party AI service provider, we will clearly inform you of:

What information will be transmitted;
Which third-party AI service provider will receive the information;
Why the information needs to be transmitted; and
That the transmission will occur only after you provide the required permission or consent.

We will not transmit applicable personal data or user-provided content to a third-party AI service provider until you have been provided with the relevant disclosure and have given explicit consent where required.

If you do not consent, information will not be transmitted for the relevant AI feature, and that feature may therefore be unavailable or unable to generate an AI result.

Declining AI data sharing will not prevent you from accessing unrelated App functionality that does not require third-party AI processing.

Where applicable, you may withdraw your consent through available App settings or by contacting us. Withdrawal of consent does not affect processing that lawfully occurred before your consent was withdrawn.

4.6 Third-Party AI Data Protection

We take reasonable steps to select and use third-party AI service providers that maintain appropriate data protection and security practices.

We require service providers processing information on our behalf to process such information only for authorized purposes and subject to applicable confidentiality, security, contractual, and data protection obligations.

We seek to limit information transmitted to third-party AI service providers to what is reasonably necessary to provide the requested functionality.

Third-party AI service providers may process relevant information in accordance with their applicable service terms, data processing agreements, privacy policies, technical configurations, and applicable laws.

We do not permit information submitted for an AI health check to be repurposed by us for materially unrelated purposes without additional consent where required by applicable law.

5. Other Third-Party Service Providers and Data Sharing

In addition to the AI service providers described above, we may use third-party service providers for functions such as:

Cloud infrastructure and data hosting;
Analytics;
Crash reporting;
Subscription management;
Customer support;
Security and fraud prevention;
App performance monitoring;
Other technical services necessary to operate the App.

Such service providers may process limited information only as reasonably necessary to provide their services.

We require third parties processing user information on our behalf to comply with applicable contractual, confidentiality, security, and data protection requirements.

We do not sell your personal information.

We may also disclose information where required by applicable law, regulation, legal process, or governmental request; where reasonably necessary to protect the rights, property, security, or safety of our users, the public, our services, or our systems; or in connection with a merger, acquisition, financing, reorganization, sale of assets, or similar corporate transaction, subject to applicable legal requirements.

6. Advertising and Tracking

If the App uses information for tracking as defined by Apple, we will request your permission through Apple's App Tracking Transparency framework before tracking occurs.

You may choose whether to allow tracking.

Declining tracking permission will not prevent you from accessing App functionality unrelated to tracking.

Where applicable, advertising identifiers such as IDFA will only be accessed in accordance with Apple's requirements and your device permissions.

7. Camera and Photo Library Permissions

The App may request access to your camera or photo library to enable features that require photographs.

Camera access may be used to:

Take photographs of your pet;
Capture images for pet wellness or health checks;
Submit photographs for AI-assisted analysis.

Photo library access may be used to allow you to select existing photographs for analysis.

We do not access your camera or photo library for purposes unrelated to the feature for which permission was requested.

You can revoke camera or photo library access at any time through your device settings.

8. AI-Generated Pet Health Information

AI-powered analysis provided through the App is intended solely for general informational, educational, and pet wellness purposes.

AI-generated results:

Are generated automatically based on the information or images you submit;
May be inaccurate, incomplete, uncertain, or inappropriate for your pet's specific circumstances;
Should not be considered a veterinary diagnosis;
Do not constitute professional medical or veterinary advice;
Are not a substitute for examination, diagnosis, advice, or treatment by a licensed veterinarian.

The App and its AI services cannot diagnose diseases or guarantee the health condition of your pet.

If your pet appears seriously ill, experiences an emergency, has persistent or worsening symptoms, or you otherwise have concerns about your pet's health, you should promptly contact a qualified veterinarian.

9. Data Retention

We retain information only for as long as reasonably necessary to provide the requested services and fulfill the purposes described in this Privacy Policy, unless a longer retention period is required or permitted by law.

Different categories of information may have different retention periods.

Where AI processing is performed by a third-party provider, information may be temporarily processed or retained by that provider in accordance with our applicable agreement with the provider, the provider's service configuration, and applicable data retention practices.

We seek to minimize the amount and duration of information retained.

When information is no longer necessary for the purposes for which it was collected, we will delete or anonymize it unless retention is required by law, necessary for security or fraud prevention, or necessary to establish, exercise, or defend legal claims.

10. Deletion of Photos and AI Analysis Data

Where supported by the App, you may delete saved pet health checks, photos, AI-generated results, or other records through the relevant App functionality.

You may also contact us to request deletion of eligible personal information.

Following a valid deletion request, we will delete or anonymize applicable personal information unless retention is required or permitted by law.

Where information has been shared with a service provider acting on our behalf, we will take reasonable steps to communicate applicable deletion obligations or requests to that provider where required.

11. How We Protect Your Information

We implement reasonable technical, administrative, and organizational safeguards designed to protect information against:

Unauthorized access;
Unauthorized disclosure;
Loss;
Misuse;
Alteration;
Destruction.

These measures may include encryption, secure network transmission, access controls, authentication mechanisms, and restricted access to information.

However, no electronic transmission or storage system can be guaranteed to be completely secure.

12. Your Choices and Consent

You control whether to provide certain information and whether to grant permissions requested by the App.

Depending on the functionality available, you may:

Decline camera access;
Decline photo library access;
Decline tracking permission;
Decline transmission of information to third-party AI service providers;
Withdraw previously granted device permissions through your device settings;
Stop using AI-powered features;
Request deletion of eligible personal information;
Contact us to withdraw consent where applicable.

Withdrawal of a permission or consent may cause features that depend on that information to become unavailable, but unrelated functionality will remain available where technically possible.

13. Your Privacy Rights

Depending on where you live, you may have rights concerning your personal information, including the right to:

Request access to your personal information;
Request correction of inaccurate information;
Request deletion;
Request a copy of your information;
Request restriction of certain processing;
Object to certain processing;
Withdraw consent;
Request data portability where applicable;
Lodge a complaint with an appropriate data protection authority.

To exercise these rights, please contact us using the information provided below.

We may need to verify your identity before completing certain requests.

14. European Economic Area, United Kingdom, and Other Applicable Regions

If you are located in the European Economic Area ("EEA"), United Kingdom, or another jurisdiction providing similar data protection rights, we process personal information only where an appropriate legal basis exists.

Depending on the circumstances, our legal bases may include:

Your consent;
Performance of a contract or provision of a service requested by you;
Compliance with legal obligations;
Our legitimate interests where those interests do not override your rights and interests.

Where processing relies on your consent, you may withdraw that consent at any time.

Information may be processed in countries outside your country of residence. Where required, we implement appropriate safeguards for international transfers of personal information.

You may also have the right to lodge a complaint with your local data protection authority.

15. Children's Privacy

The App is not intended for children under the age of 13, or the higher minimum age required by applicable law in a user's jurisdiction.

We do not knowingly collect personal information from children without appropriate authorization.

For users in the EEA or other regions where a higher age threshold applies, appropriate parental or guardian consent may be required.

If we learn that we have collected personal information from a child in violation of applicable law, we will take reasonable steps to delete it.

Parents or guardians who believe that a child has provided personal information to us without appropriate authorization may contact us.

16. International Data Transfers

Our service providers, including cloud infrastructure providers and third-party AI providers such as Alibaba Cloud / Qwen and ByteDance / Doubao-related AI services, may operate servers or process information in countries or regions other than your country of residence.

As a result, information may be transferred to or processed in another jurisdiction.

Where required by applicable law, we implement appropriate safeguards designed to protect personal information transferred internationally.

17. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes to:

App functionality;
AI technologies or models;
Third-party service providers;
Data processing practices;
Applicable laws or regulatory requirements.

If a change materially affects how we collect, use, transmit, or share personal information, we will provide appropriate notice and obtain additional consent where required before applying the new practice to your information.

The "Last Updated" date at the top of this Privacy Policy indicates when it was most recently revised.

18. Contact Us

If you have questions about this Privacy Policy, our AI data processing practices, your privacy rights, or if you wish to request access to, correction of, or deletion of your information, please contact us:

Email: moonix2026@gmail.com

For privacy-related requests, please include sufficient information for us to identify and respond to your request while avoiding unnecessary sensitive information.